Privacy Policy
Introduction and Scope
At SharpNeurlogic, we take your privacy seriously. This policy explains how we collect, use, protect, and share information when you interact with our game mechanics and gameplay design services. We operate under Taiwan's Personal Data Protection Act (PDPA) and maintain compliance with international privacy standards.
This policy applies to all interactions with our company, including our website, consultations, project collaborations, and ongoing client relationships. We believe transparency builds trust, so we've written this policy in plain language that real people can understand.
Information We Collect
Information You Provide Directly
When you work with us or inquire about our services, you might share:
- Contact information (name, email, phone number, business address)
- Company details and project requirements
- Game concept documents, design briefs, and creative materials
- Feedback, preferences, and communication history
- Payment and billing information for contracted services
Information We Collect Automatically
Our website and systems automatically gather certain technical information:
- Device and browser information, IP addresses, and connection details
- How you navigate our website and which pages you visit
- Time stamps of your interactions and session duration
- Referral sources that brought you to our website
Project-Specific Data Collection
During active projects, we may collect additional information specific to your game development needs. This could include player behavior data, testing results, or market research findings that directly support your project goals. We always discuss this data collection upfront and get your explicit consent.
How We Use Your Information
We use collected information to provide excellent service and support your game development goals:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service delivery and project management | Contact info, project requirements, communication history | Contract performance |
| Client communication and support | Contact details, project status, feedback | Legitimate business interest |
| Payment processing and invoicing | Billing information, project details | Contract performance |
| Website improvement and analytics | Usage data, technical information | Legitimate business interest |
| Marketing and business development | Contact info, project interests | Consent (opt-in only) |
We never sell your information to third parties or use it for purposes unrelated to our business relationship with you.
Information Sharing and Disclosure
When We Share Information
We keep your information confidential, but there are specific situations where sharing becomes necessary:
- Service Providers: Trusted vendors who help us deliver services (hosting, payment processing, project management tools) under strict confidentiality agreements
- Legal Requirements: When required by Taiwan law, court orders, or regulatory authorities
- Business Protection: To protect our rights, investigate fraud, or address security concerns
- Business Transfers: If our company is acquired or merged, though your privacy rights remain protected
International Data Transfers
Some of our service providers operate outside Taiwan. When we transfer your information internationally, we ensure adequate protection through:
- Contractual safeguards that meet Taiwan PDPA requirements
- Working only with providers in countries with adequate privacy protections
- Regular monitoring of our international service providers' security practices
Your Rights and Control
Under Taiwan's Personal Data Protection Act, you have significant control over your personal information:
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 15 business days.
Correct Inaccuracies
Ask us to update or correct any incorrect or outdated information in our records at any time.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and active contracts.
Restrict Processing
Limit how we use your information while maintaining our ability to fulfill contractual obligations.
Data Portability
Receive your information in a structured format that you can transfer to another service provider.
Withdraw Consent
Opt out of marketing communications or withdraw consent for data processing not required for service delivery.
How to Exercise Your Rights
Contact our privacy team at [email protected] with your request. Include your full name and enough information to verify your identity. We typically respond within 10 business days and fulfill most requests within 30 days. There's no charge for reasonable requests, though we may charge a small fee for excessive or repetitive requests.
Data Security Measures
We protect your information through multiple layers of security designed for the game development industry:
Technical Safeguards
Encryption of data in transit and at rest, secure hosting environments, regular security updates, and access controls that limit who can view your information.
Administrative Controls
Background checks for employees, mandatory privacy training, confidentiality agreements with all staff and contractors, and regular policy reviews.
Physical Security
Secure office environment, locked file cabinets for any paper records, visitor access controls, and proper disposal of sensitive materials.
Monitoring and Response
Regular security audits, incident response procedures, breach notification protocols, and continuous monitoring of our systems for unusual activity.
While we implement strong security measures, no system is completely immune to threats. We continuously evaluate and improve our security practices to stay ahead of evolving risks.
Data Retention and Deletion
How Long We Keep Your Information
We retain different types of information for varying periods based on legal requirements and business needs:
- Active Client Data: Throughout our business relationship and for 7 years afterward for tax and legal compliance
- Project Files: 5 years after project completion, then securely deleted unless you request longer retention
- Marketing Communications: Until you unsubscribe or request removal
- Website Analytics: 26 months, then automatically purged
- Financial Records: 7 years as required by Taiwan accounting regulations
Secure Deletion Process
When retention periods expire, we follow strict deletion procedures. Digital files are overwritten multiple times to prevent recovery, physical documents are professionally shredded, and we maintain logs of deletion activities for compliance purposes.
Cookies and Website Technologies
Our website uses cookies and similar technologies to improve your experience and understand how visitors use our site:
- Essential Cookies: Necessary for basic website functionality and security
- Analytics Cookies: Help us understand which content is most valuable to visitors
- Preference Cookies: Remember your settings and choices for future visits
You can control cookies through your browser settings. Disabling certain cookies may limit some website features but won't prevent you from accessing our core content or contacting us about services.
Children's Privacy
Our services are designed for businesses and adult professionals in the game development industry. We don't knowingly collect information from children under 13. If you're a parent who believes we've accidentally collected your child's information, please contact us immediately and we'll delete it promptly.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our practices or legal requirements. When updates are made, we'll:
- Post the updated policy on our website with a new effective date
- Email active clients about material changes that affect their data
- Provide a summary of key changes in plain language
- Give you time to review changes before they take effect
Continued use of our services after policy updates indicates acceptance of the revised terms.
Privacy Questions and Contact Information
We're happy to answer questions about this policy or how we handle your information. Our privacy practices are designed to support your business goals while protecting your data rights.
For urgent privacy concerns or suspected data breaches, mark your communication as "URGENT PRIVACY MATTER" for faster response.